FAQ

For questions related to the PROFESSIONAL AREA, or to be clients, contact protocol@webprotocol.com, thank you.

Is it necessary to have a Protocol account to place an order?

No. It depends on whether you are an individual or a company.

  • If you are individual, you will suscribe as a guest.
  • If you are already a customer, you must log in with your username and password in the "professional area" section.
  • If you are not yet a customer, you are a company and you want to be, you can request registration in the "professional area" section under "unregistered customer".

What does the price of each product include?

All the prices shown on the web include VAT. In the case of shipments outside the European Union, eventual customs expenses are not included.

What is the minimum purchase?

There's no minimum purchase amount.

How do I know the status of my order?

Once the shipment has been delivered, we always have the shipment tracking number. If you want to know the status and where your order is, contact us and we will let you know 😊

What happens if the order arrives in bad condition?

All items are carefully checked before shipping. If despite this, any damage occurs, please contact customer service immediately via email (shoponline@webprotocol.com) or by phone (+34 972421911) during business hours and we will seek an urgent solution.

CONTACT WITH THE CUSTOMER SERVICE

You can contact us via email (shoponline@webprotocol.com) or by phone (+34 972421911) during business hours (Monday to Friday from 9:00 a.m. to 4:00 p.m. - CET)

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