Shipping

What does the price of each item include?

All the prices shown on the website include VAT. Deliveries outside the European Union do not include any possible customs charges.

What are the transport costs (VAT included)?

Spain: Peninsula and Balearic Islands

  • Free: for orders over € 50
  • € 5.00 for all other orders
  • Canary Islands: request a quote by mail to shoponline@webprotocol.com

Europe

  • Free: for orders over € 100
  • € 12 for all other orders

Other countries

In other countries, contact customer service at shoponline@webprotocol.com to obtain a shipping cost estimate.

For shipments outside the EU and island territories, transport costs do not include any import costs that will always be borne by the buyer.

What is the preparation and delivery time?

We prepare orders within 2 days (working days) of receipt. In case you want to cancel the order, please contact us immediately to cancel its preparation.

The estimated delivery time for items leaving our warehouse on working days is:

  • Spain: 2-3 days
  • Europe: 5-7 days
  • Rest of the world: 7-8 days

Can I cancel the order once it is placed?

Orders are processed immediately, so if for any reason you need to cancel the order please urgently contact our office via email (shoponline@webprotocol.com) or by phone (0034 972421911). We will do our best to cancel it if it has not left our warehouse. For more information, go to see our returns & exchanges section.

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